Kings Guard VPN

Privacy Policy

Effective Date: 07-16-2024

Kings Guard VPN is committed to safeguarding your personal information while providing a secure virtual private network (“VPN”) service. This Privacy Policy explains how we collect, use, and protect your data. It also details our compliance with the National Automated Clearing House Association (“NACHA”) Operating Rules, particularly for Internet-Initiated/Mobile Entries (“WEB”), when processing Automated Clearing House (“ACH”) transactions.

No-Log Policy

  1. No Logs of VPN Usage
    • We maintain a strict no-log policy regarding VPN session activities. We do not track or store IP addresses, connection timestamps, browsing activities, or any other data related to your VPN usage.
  2. System Design
    • Our infrastructure is intentionally configured to avoid generating detailed user activity logs. Any diagnostic data used to maintain performance is aggregated and cannot be traced back to individual users.

Information We Collect

In accordance with our no-log policy, we do not retain any data about your VPN usage. However, we collect the following information in connection with your account setup and WEB ACH payment transactions:

  1. Account Information
    • Name: First and last name
    • Email: Used for account registration and service notifications
    • Login Credentials: Username and password, stored securely using industry-standard encryption
  2. WEB ACH Data
    • Personal Identifiers:
      • First Name
      • Last Name
      • Date of Birth
      • Social Security Number (SSN)
    • Contact Information:
      • Address (Street)
      • City
      • State
      • Zip Code
      • Mobile Phone
      • Email
    • Banking Details:
      • Bank Name
      • Account Number
      • Routing Number
    • Technical Identifier:
      • IP Address of the person signing the ACH authorization
  3. Customer Support Communications
    • If you contact us via email or other support channels, we may collect information regarding your inquiry, which can include emails, chat logs, or call recordings.

NACHA (WEB) Compliance

We process ACH debits and credits in compliance with NACHA Operating Rules for WEB entries, which govern Internet-initiated or mobile transactions:

  1. Authorization
    • You authorize us to debit (and, if applicable, credit) your bank account in accordance with the information provided during sign-up. This authorization must be confirmed electronically, and we retain a copy for our records.
  2. Record Retention
    • We retain proof of authorization (including any personal or financial data) for at least two (2) years from the termination of the authorization, as required by NACHA.
  3. Security Measures
    • We use robust encryption (e.g., TLS/SSL) to protect your payment and personal information during transmission and storage.
    • Access to such data is restricted to authorized personnel with a legitimate business need and who are trained on data security and confidentiality.
  4. Data Sharing
    • We may share relevant ACH payment details with our payment processor, your bank, or other financial institutions strictly for transaction verification and fulfillment, as required by NACHA.

Purpose of Collection

  1. Account Creation and Maintenance
    • We use basic personal identifiers (e.g., name, email) to establish and manage your account, communicate service-related updates, and facilitate account support.
  2. Payment Processing (ACH WEB)
    • We collect and store ACH data (e.g., SSN, bank account information) to verify your identity and process your subscription or other transactions. This is required to comply with NACHA standards and other relevant financial regulations.
  3. Customer Support and Service Improvement
    • Information obtained through support interactions helps us diagnose issues, provide resolutions, and improve our overall Services.

Data Retention and Deletion

  1. VPN Usage Data
    • We do not log user VPN sessions, so there is no usage data to retain or delete.
  2. ACH and Payment Records
    • We keep ACH WEB authorization records, including the personal and financial data listed above, for at least two years or for the duration required by law or financial regulations, whichever is longer.
  3. General Account Data
    • Account information is retained as long as you maintain an active subscription and may be stored for a reasonable period thereafter to comply with legal or contractual obligations.
    • We securely delete or anonymize data once it is no longer needed, unless legally required to do otherwise.

Data Security

  1. Encryption
    • All sensitive data, including your ACH and personal information, is encrypted in transit (e.g., TLS/SSL) and at rest using industry-standard protocols.
  2. Access Controls
    • We implement strict role-based access for employees, ensuring only those with a legitimate business need can view sensitive data.
  3. Infrastructure Safeguards
    • Our servers are housed in secure facilities with physical access controls, firewall protections, and intrusion detection systems.

Disclosure of Your Information

We do not sell or rent your personal data to third parties. We only disclose your information as follows:

  1. Service Providers
    • We engage third-party processors to assist with payment processing, data hosting, or customer support. These vendors are contractually obligated to maintain data confidentiality and security.
  2. Legal Compliance
    • We may disclose information as required by law, court order, or other legal processes, including to fulfill regulatory requests or enforce our legal rights.
  3. Business Transfers
    • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to consistent privacy and security standards.

Your Rights and Choices

  1. Data Access and Correction
    • You may access or update your account information at any time by logging into your account or contacting our customer support.
  2. Deletion Requests
    • You can request deletion of your personal data by contacting us at KingsGuardvpn@gmail.com. We will comply unless retention is required for legal, regulatory, or legitimate business reasons (e.g., NACHA-mandated recordkeeping).
  3. Opt-Out of Communications
    • If you receive promotional communications, you may opt out by following the instructions included in each message or by updating your account preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. When we do, we will revise the “Effective Date” and may provide additional notice via email or a prominent announcement on our website.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us at:

Kings Guard VPN Team

KingsGuardvpn@gmail.com

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